Customer Feedback

Laura and I always strive to provide excellent customer service to everyone who visits Into The Wild, whether it is through our web store or retail store front. In order to continue to better ourselves and provide the best customer service possible, we look to our customers to let us know how we are doing. Some of you have even sent us photos with your new critters !

Here is what some of our customers are saying about us. Please feel free to send us your comments, suggestions and even photos :) Thank you!

Dear Patrick and Laura,

Yes, the meerkat plush arrived safely and in a timely manner. It was a gift for our Vacation Bible Director, Chrissy . Our theme this year was Baobab Blast, and they had a cute little meerkat named Sam who she liked the best of all the animals. She did a really good as our director and it was important to recognize her hard work with a very special gift; one of your animals seemed the perfect thing as it would be in keeping with the theme of our VBS. Chrissy really loved her gift and is proudly displaying it at her work.

Thank you very much for your help! God bless you!

Cathy L.

I love my bracelet and it arrived on time.

Thank you for such great service.

Phyllis V.

plush bubu in the uk!

My own Bubu arrived today, here is my cat Freyja saying "Hi" to him in my garden in London (UK) Come on people keep VOTING for our sweet Bubu : ) -Fiona

THANK YOU VERY MUCH for the 2 bears and the seal!!! They are adorable :)

2 Andean bears and their seal friend in their new habitat :)

-Maren D.

Bubu and Hope arrived today!! :)

they are fantastic, love them very much! thank you for all the work you do!!

-Laurie L.

This Andean Bear was spotted in Copenhagen, Denmark today. ;-) Katja B.

Here is my Bubu 8 inch ANDEAN BEAR, he is adorable... but he keeps trying to climb this fence.. - Debra B.

Hi Patrick and Laura,

The dart frog plush has arrived and I’m very pleased with it. You rate A+ in customer service and I especially appreciate the good communication when the package was delayed. I will certainly check your website out again for unique items for my granddaughter. Kindest Regards, Nancy L.

There are arrived :) I love them :D

The name of the wolf is "Yellowstone" and the name and the white tiger is "Angel" :D There are very cute ;) Elisa

Hi Patrick,

Happy to say the warthog arrived in great shape - he seemed to handle the journey extremely well, possibly better than the antelope, but then they are tough little fellows aren't they:-) He's settled in well with herd and is keepin' them on their toes.

Many thanks for the new addition, and if you come into any new "species", remember me.

Warm regards
Suzette (Australia)

The plush Sifaka arrived on Thursday in excellent condition. Thank you very much for shipping it out so promptly. I appreciated it immensely.

Sincerely, Chris

Good evening Patrick and Laura

I arrive home from a long day at work to find a box on my front porch. Everything is great and arrived in very good condition. Thanks for putting everything into plastic in case of bad weather, but all the animals were very anxious to get out of the plastic. They are now all in hiding until Easter. If I can get pictures of everyone with their present, I'll send a copy to you.

Hope all is going well. I continue to sing your praises as a great company to do business with.

Thanks again

Janet

Yes the T-shirts arrived and they are beautiful thank-you so much

We did receive it, my daughter was thrilled with her dolphin to match her siblings! Thank you! ~cf

Hiya Patrick,

Yes i received the panda and sloth today, thank you very much they are in great condition and arrived in a timely manner oh and they are so cute : )

Thank you - received and looks great - just as advertised.

Chuck

Not only did my puma arrive, it's fantastic!

Thanks again for your prompt service, and terrific quality -- I'll definitely be using you guys in the future.

Greg

Skip says, "Dis wonz MINE!" They haul them all over the house! LOL! They didn't even give me a chance to take the tag off! Sniff... CHOMP! LOL!

Simon checks out the new plushies from Into The Wild (he was left with the dark one) LOL! We call it the Ferret-saurus! HAHAHA! Simon sez: "It fits nicely unner da bed wit all mah udder stuffies! Tanks U, InTo DA wiLD!".

Woo-Hoo....I got my plush ferret today! It is the perfect compliment to the plush Black-Footed ferret I bought from Prairie Wildlife Research in Pittsburgh, PA at the 2008 Ferret Symposium! -June P.

Whoops....BTW, I like the rosebuds too....Thank you.

The raven and the tiger :) It is true that they are adorable, I love them ! :)

Thank you very much :)

My favorite animals are Barbary lions and other big cats ;) Elisa

Hi,
just wanted to say item arrived in perfect order and to thank you for the lil´present too. Wish you the best for this 2010, Happy New Year.
Many thanks,

Yes. It arrived yesterday just in time for my wife’s birthday party tonight. She fell in love with the Red River Hog at Tampa’s Lowery Park Zoo so I am sure she will be surprised and excited when she opens the package tonight and sees it. Thanks again.

The coati is one of my favorite animals. I find him adorable :) Big thank you :) Elisa

My beautiful big cats :)

Elisa D. (Switzerland)

Patrick

Thank you very much for your follow-up email - I had meant to contact you three days ago to advise that the parcel had arrived, safe and sound and thank you also for the 'extra' wee monkey and for the complete order. The form of post was efficient and the goods arrived in good condition. Thanks again for your support, it is greatly appreciated and the excitement on Christmas morning was priceless - the plush primates were a great success!

Thanks again and I hope you and your family and work mates have a wonderful Christmas today (your time)and a safe New Year!

cheers

Danielle

Yes, the squirrel monkey has arrived! Thanks and Merry Christmas,
Joanie S and Kerry K

Yes, it arrived quickly and in perfect condition. Thank you! And Mele Kalikimaka to you too!

Mahalo,

Jessica P. (Hawaii)

Everything looks great! thanks so much! Merry Christmas to you, too!
Jennifer

Everything was great...He is beautiful and my son will be really surprised on Christmas morning!

Thank You! Kristine R.

Yes, we received the wildebeast and he is wonderful! and thank you for the tiny monkey that came with him!

Yes! Everything arrived in fantastic condition. I'm thrilled with my purchases and can't wait to give them as gifts. I also loved my freebie stingray and lip balm. I'll definitely be making more purchases from you folks in the future. Joy! Christine V.

Hi Patrick
Just a note to say that my parcel arrived this morning and I am very pleased with it. Thank You . I hope you and your family have a great Christmas and New Year.
yours Sincerely Peter S. (UK)

Thanks. The package arrived in perfect condition yesterday!

Jeremie D.

Laura and Patrick,

Thank you so much, the Lemur ended up here safe and sound as well as the little monkey you sent. The Lemur is for my 2 year old (actually she is two today), she loves Zoboomafoo and he is nearly impossible to find but I know he is a Sifaka Lemur and the one you sell is the most identical to the actual Lemur! She is going to love it!! I know she will love the little monkey as well. Thanks again

Sharon R.

PS, We are from Rochester NY but my husband is in the ARMY and we are here at Fort Hood. Thought it was ironic when I had seen you were in buffalo!

Hi Patrick. Thank you for your kindness and for the little monkey and bracelet sent extra. My little sister has found the beautiful fawns, she is a fan Ariane (Switzerland)

The penguin backpack arrived in satisfactory condition. Thank you, Lee S...

Thank you, thank you! I am so happy with my order! I placed the order late on Thursday and already received it on Monday. The snowy owl Cuddlekin is beautiful. He is perched on my bookcase beside my bed. The Tagua Memory Bracelet is lovely and I was so pleased to get a gift of matching earrings. Excellent customer service! -Angela

Hi Patrick and Laura, Thank you so much for the quick shipping ! The Sifaka is absolutely beautiful, and I know my daughter will love it for Christmas. Thank you so much for the extra “stowaway”! That was really kind of you. I am sure my daughter will love the cow, also. We will definitely keep you in mind for future wildlife gift needs, yes! Kate

Yes, its in fine condition. It is presently in the back window of my car symbolizing the Carolina panthers, tho even as a child I have always loved the black Leopard/panther. Diane

Yes, thank you very much. They arrived in perfect condition, with an additional little bonus that I wasn't expecting. That was very kind of you.

Sincerely, Joyce K.

hello =)
I recieved it and I am very happy! It came with a whale-teddybear and I love it! Thank you a lot, very happy when i got it! It was generous, and the bracelet was everything I hoped it would be. =)
Katrine V. (Norway)

Hello Laura and Patrick,

The backpack arrived on time and in excellent condition. There was also an adorable little stuffed orca in the box. Thank you so much for your great service.

Mieke S.

Patrick:

Thank you!! You have the BEST!! inventory of endangered stuffed animals that I have ever seen!!! An "Okapi", a "Red Panda!!" an "Orange Octopus"...just fabulous!!!! Please add my email address to your mailing list!!

Thank you, again.

Linda N.

I received the item in a very timely manner and am very pleased.

Jeff

Hi Patrick & Laura,

YES! the timber wolf arrived safely and I LOVE HIM!!! Thank you sooooooooooooooooooooooooooooooooooo much! Thank you VERY much for the wood roses too - they are beautiful!

Have a great weekend!

Brooke :o)

Best thing I've ever received in the mail :) :) :) I recommend aardvarks for everyone! Thanks so much!!

Shanna

Thank you,
Yes I have my plush sloth bear keeping my Animals Asia plush Moon Bear company on my dressing table,and much quicker than I expected, Also very happy with the little grey monkey who appeared to have stowed a way in the box.
Seriously, I am very happy with the service provided
Regards
Erica C. (UK)

The Gemsbok plush arrived very safely and well packaged! He's so cute! Thank you so much - will certainly order from you again.

Hi.

He arrived safey and with no problems. Well packaged and thanks very much for refunding the difference in postage. Very much appreciated. I will hopefully be a return customer,

Thanks very much.

Danielle (UK)

Patrick,
Thank you so very much for delivering the Lemur--I KNOW, that Jillian will love it--she loves all the animals that we got from you. The Lemur is gorgeous!!! Thank you again. Have a nice holiday.
Joelle (Cheektowaga, NY)

Hi Patrick,
Thank you very much! My snow leopard & Jaguar arrived today... Hurray! I am very pleased with them! I am most grateful to you! Thanks again.
Best wishes, Julie F (UK).

The aardvark arrived in perfect condition & very quickly. Thank You so much. My granddaughter is 20 months old & learned about aardvarks from a Sesame Street Video & she loved running around saying aardvark. My daughter found the plush aardvark on your site & they both loved it. My granddaughter asked for the picture every time she was on the computer. So I just had to get it for her. Also thank you for enclosing the cow we're saving that for their next visit. Sorry for rambling on, but I wanted you to know how much she loved it. Sincerely, Deb H.

Yes, my sloth bear (bhalu ) arrived on time and in perfect condition.

Hi,
Thank you very much! My clouded leopard arrived today. I am very pleased with it. Thank you for sending it so quickly.
Best wishes, Julie F. (UK)

I did receive my bear. I was surprised how quickly I got it and it was in perfect condition. It is so cute! Thank you for your great customer service and quality.
Thanks,
Sarah H.

Hi Patrick,
My white lion has just arrived! He is gorgeous! Thank you very much for sending him so quickly. I am very pleased with him. Thanks also for the small cow.
Best wishes, Julie F. (UK)

Dear Patrick and Laura,

Brenna's Raven arrived yesterday. She really was suprised! By the end of the evening she had named him "Evermore"! And she did like the Panda.

I personally was extremely impressed with the rose buds. Very beautifully done. I have never seen any like that before. Had to touch them to believe they were made of wood. Cannot wait to show the family on Sunday. Thank you so very much.

Joyce H.

I received the package which you sent. It is very speedy and polite.

I was very much satisfied. Your company is wonderful. I will surely use your shop again.

Best Regards

Takeshi M. (Japan)

Yes, my okapi arrived in great condition and very quickly, thank you. He is very cute and unique

Susan

Hello Patrick and Laura,

Well the package arrived yesterday, Thursday, with the mail. Brenna arrived home from school as the mailman was leaving the porch. She was thrilled. She took her Fennec Fox to school with her today, in her purse. She told me this morning the next one she wants is the raven. Planning ahead that girl!

... Once again it is a real pleasure doing business with such a fine company. I mean that sincerely. It took me forever, and constant pressure from Brenna, to order anything on line. It just seemed so iffy to me. (I am still cautious when I put my charge card out there.) But not with "Into the Wild".

Have a great weekend!

Joyce H.

Dear Patrick,

I was delighted to see my package come so quickly in the mail – and even more delighted to see the wonderful animals, one by one, as I took them out of the box. My daughter and her husband are expecting a baby in March, and for her baby shower (tomorrow) I am wrapping these endangered animals in the blanket I made for Alyssa before she was born. Thank you for carrying so many of the plush endangered species and for sending them out so quickly. I will heartily recommend into-the-wild.org, its magnificent inventory and your customer service to my family and friends.

Sincerely,Cyndy L.

Hello Patrick,

Yes, the African Wild Dog arrived safely yesterday. I LOVE HIM!!! He is soooooooooooooooooo adorable! Thank you so very very much!

Have a great weekend!
Brooke :O)

Yes we did get the black squirrel. Thank you soo much! We met at the Erie County Fairgrounds at the festival of Lights. I was the woman enamored with squirrels. Again, Thank you kindly!

Beth J.

Dear Patrick and Laura,

The African Wild Dog plushy arrived in perfect shape, and in such a short amount of time. My youngest daughter, Brenna, is 16 and quite mature for her age..........EXCEPT for African Wild Dog stuffed animals. She now has four, one is a hand puppet. She received the first one from the Columbus Ohio Zoo when she was eight. She asked for one for Christmas and I could not find it anywhere. She E-mailed me your web-site Christmas Night. I got the message! She is very happy indeed!

So I thank you for having a wonderful product. Wishing you a Happy and very prosperous New Year.

Joyce H.

Laura and Patrick-

I received my package on Friday as promised and it looks absolutely fantastic. I appreciate the follow up, as well as the quality of your product.

Thanks!
Chase T.

Yes, thank you, they arrived safely yesterday. The red panda is ADORABLE!... A perfect size, perfect softness and perfect blend of realism and cuteness. I’m so glad I found him on your website. I’m sure my son will love him for Christmas. And of course, the Xeko: China kit arrived also, with all the extra items.

Thank you very much,
Nancy C.

The snow leopard arrived yesterday. We love it! Thank you.

Your wooden roses are beautiful! I look forward to ordering more from your site!

Sincerely, Tracy J.

Hi Patrick,

thank you very much - today I received the little ones - they are great! I love them very much :-)

I had to pay the duty and then I was allowed to pick the parcel up - it arrived yesterday in the custom...

Thank you very much for the nice duck - she is beautiful

Greetings over the sea

Katharina H. (Germany)

Hello there, just wanted to let you know our order arrived today! Thank you so very much for the service and flowers, very nice touch!

K. Wells (Ontario)

The sloth bear arrived in great condition.
Thank you again.

I just wanted to say thank you for your help in educating children and our community about the importance of nature. I am also, impressed by the great quality (and educational) value of your products. I got to visit your store several times when you were located on Transit Road, I was happy to see the vast variety of different animals you feature. Keep up the Great Work! :)

hi! i saw your stand at the fair in hamburg new york i had to stop and get a small zebra and a big zebra i love learning and going on your web site and im glad other kids can go out and buy a stuffed animal on your web site or off.

Thank you again Patrick for everything. I appreciate all you did for my daughter to ensure the snow leopard was shipped out safely and such. Thank you for being patient with me and her. Thank you Sincerely,

Wilma D.

Hi Patrick,

Great news - the antelope arrived in Perth today!

They traveled the long flight to Australia exceptionally well and after a brief stay in Sydney Quarantine (where they were given the all clear), they continued on the final leg of their journey by land to Perth. The small monkey that accompanied them was a lovely surprise and no doubt he will be a wonderful addition to our zoo.

All arrived safely in fine spirits and we are in the process of settling them into their new home.

Many thanks for all your help and patience - As mentioned in previous e-mails, we had never been able to obtain these antelopes in Australia and were proving very difficult to locate and transport but you made the whole process a joy.

Miss Suzette,
African Antelope Keeper:-)

Patrick & Laura

I received my Okapi today much earlier than expected! It is a wonderful toy, and I really appreciate your service. I suspect you upgraded my shipping, and for that I am very grateful.
Plus, the hanging monkey is a great bonus! I've directed several people at my work to your website to check out all of the wonderful toys!
Best Wishes!
Alexander

Hello

Yes the red panda have arrived and it is in perfect condition (: I would eventually like to buy additional plushies from your company.Thank you again for the quick response that you have give me in the past.

Best regards
Jean-Philippe (Quebec)

Hi Patrick

"Dave" arrived safe and well yesterday, and has settled in nicely. He is lovely, Thank you. Also thanks for the free gift - it was a lovely surprise. It has been a pleasure doing business with you.

Regards

Julia (UK)

Hi Patrick,

Jordan received his Kit Fox the morning of the 17th! He was thrilled and it made his day. The fox is adorable! He named him 'Kit'.

Thank you so much for making sure he got his fox on his birthday! I really appreciate it.

thank you for getting it out as quickly as you did. I came across your website randomly actually. I googled the frog that I ordered and after looking at other stores, yours had the best one and the best price. I will definitely order from you guys again in the future! ~Lindsay

I was impressed that you sent out a thank you email including a tracking number to confirm my order and you followed up to make certain that everything was satisfactory. Keep up the great customer service !

Jessica loves him. "he's so adorable" I'm actually the friend who bought it for her. But she loves him. Thank You!

my order arrived with no problems! everything was super :o)

I was a little concerned that my Xeko wouldn't arrive in time for Christmas, but you guys took the extra steps to make sure of timely arrival. My son loved the game !!!

My plushies arrived in great condition and I was surprised how quick they were delivered. Thank you so much!

I was very impressed that my email was answered a couple hours after I sent it and that you sent out my plush bear the very next day! Thanks

i received both packages.thank you for being so prompt

Everything was excellent! I will recommend you folks to all I know looking for plush critters! Thanks ~Stu

Thank you so much for such kind and friendly service. Happy Holidays to you also.

Ho-Ho-Ho

Joan

The Possum Arrived ! He's wonderful ! My girlfriend will LOVE it !!! :-)
"Italy, were no possum have been before"

Ulysses & Possy ;)

(Italy)

Dear Patrick,

I received the deer. Thank You so much for being very prompt for your delivery

Brenda






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